Privacy Policy

Thank you for choosing Jai. Because our pieces are made specifically for you, we adhere to a dedicated production and fulfillment process. Please review our terms before placing your order.

1. Order Confirmation & Payment

  • Processing: Pre-orders are processed only after full payment is received.
  • Reservation: Once your order is placed, your item is officially reserved and sent to our production team.

2. Production Timeline

  • Standard Time: Production typically takes 10–15 working days (excluding Fridays, Saturdays, and public holidays).
  • Potential Delays: While we strive for punctuality, delays may occur due to fabric availability, customization complexity, or shipping conditions. We will notify you immediately should any delay arise.

3. Customization Requests

  • Initial Request: All customizations (size changes, sleeve adjustments, specific measurements, etc.) must be clearly mentioned before production begins.
  • Finality: Once an item has entered the production phase, no further changes or modifications can be made.

4. Cancellation Policy

  • Active Production: Pre-orders cannot be canceled once production has started.
  • Early Cancellation: If a cancellation is requested before production begins, we offer store credit only. We do not provide cash refunds for pre-order cancellations.

5. Returns & Exchanges

Since pre-order items are manufactured specifically for your request, we do not accept returns, refunds, or exchanges except in the following cases:

  • The item arrived damaged.
  • The item has a clear production defect or is not as described.

Note: To be eligible for a return in these cases, items must be unused, in their original packaging, and with all tags intact.

6. Sizing Responsibility

  • Customers are responsible for selecting the correct size at the time of purchase.
  • While Jai is happy to provide sizing guidance upon request, the final decision remains the customer's responsibility.

7. Shipping & Customs

  • Timelines: Shipping duration varies depending on the destination country.
  • Duties: Any customs fees, duties, or local taxes are the responsibility of the customer and vary by region.

Need Help?

If you have questions regarding your order or need an update, please reach out to us:

  • Email: Jai_kwt@outlook.com
  • Instagram: Direct Message @jai_kwt