Frequently Asked Questions (FAQs)

How do I track my order?

Once your order has been processed and dispatched, we will send your tracking number directly to your registered email address. You can use this number to monitor your shipment's progress.

What are your delivery options?

  • Method: We ship all international orders via DHL Express to ensure fast and secure delivery.
  • Timeline: Website orders typically take 7–10 working days to be prepared and shipped.
  • Payment: We accept all major Debit and Credit cards for international transactions.

Do you provide international delivery?

Yes, we ship worldwide! Shipping fees are calculated at checkout and are based on the total weight of your order and your specific country’s shipping rates.

How do I return an item?

As our items are made-to-order, we do not offer standard returns or exchanges. However, your satisfaction is our priority. If there is an issue with your order (damage or defect), please contact us at Jai_kwt@outlook.com and we will resolve the case for you immediately.

Can I cancel my order?

Note: We do not accept cancellations once an order has been placed and moved into the production phase.

Still have questions?

We are here to help! Feel free to reach out to us through any of the following channels: